Privacy Policy

1. Who we are

T S Europe Limited, trading as Transport Services Europe, is the data controller for the personal information described in this policy. This means we decide how and why it is used.

If you have any questions about this policy or how we handle your information, please contact us using the details above.

2. Information we collect

Information you give us

When you complete the enquiry form on our website, we collect:

• Your name
• Your company name
• Your email address
• Your telephone number
• The subject of your enquiry and your message
• The page of our website you sent the enquiry from

We also collect the information you give us when you email us, call us, or deal with us as a customer or supplier. This is usually business contact details and the information needed to quote for, arrange and invoice shipments.

Information collected automatically

When you use our website, some technical information is collected automatically. This includes your IP address, your browser and device type, and the pages you visit. This is used to keep the website secure, to protect our enquiry form from spam, and, if you agree, to understand how the website is used.

3. How we use your information

We use your information to:

• Respond to your enquiry and provide the quote or information you asked for
• Arrange, manage and invoice the services you order from us
• Keep records of our dealings with customers and suppliers
• Protect our website and enquiry form from spam and misuse
• Understand how our website is used so we can improve it, where you have agreed to analytics cookies
• Send you occasional updates about our services that we think are relevant to your business
• Meet our legal, tax and accounting obligations

Marketing

We may use your business contact details to send you occasional emails about our services. Every marketing email includes a simple way to unsubscribe, and you can also ask us to stop at any time by emailing enquiries@tseurope.co.uk.

If you are a sole trader or in a partnership, we will only send you marketing emails if you have agreed to receive them.

4. Our lawful basis

UK data protection law requires us to have a lawful basis for each way we use your information. Ours are set out below.

5. Who we share it with

We only share your information where we need to. We use trusted service providers who process information on our behalf and under our instructions:

If you become a customer, we may also share the details needed to complete your shipment with hauliers, freight agents, customs agents, warehouses and carriers who carry out part of the service.

We may also share information where the law requires it, for example with HMRC or other authorities, or to protect our legal rights.

6. Transfers outside the UK

Some of our providers, including Cloudflare, Google and Wordfence, may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place. These include UK adequacy regulations, the UK International Data Transfer Addendum, or the UK Extension to the EU-US Data Privacy Framework.

Where a shipment involves another country, the details needed to move it will be shared with the agents and authorities in that country.

7. How long we keep it

We keep personal information only for as long as we need it.

When information is no longer needed, we delete it securely.

8. Cookies

Cookies are small files stored on your device when you visit a website.

Essential cookies and technologies keep the website working and secure, including the spam protection on our enquiry form. These do not need your consent.

Analytics cookies from Google Analytics help us understand how visitors use our website, such as which pages are visited and for how long. We only set these cookies if you agree to them. You can change your choice at any time through the cookie settings on our website, or by clearing cookies in your browser.

Our website fonts are loaded from Google Fonts. To display them, your browser connects to Google's servers, which means Google receives your IP address.

9. Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to us using your information on the basis of our legitimate interests
• Ask us to stop sending you marketing emails at any time
• Ask us to transfer your information to another organisation
• Withdraw your consent at any time, where we rely on consent

Some of these rights apply only in certain circumstances. To make a request, email enquiries@tseurope.co.uk. There is no charge, and we will respond within one month.

10. Security

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Our website uses an encrypted (HTTPS) connection, and access to enquiries is limited to the staff who need it.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.